The outsourcing and managed services sector in Saudi Arabia is growing rapidly, yet many companies continue to rely almost entirely on the local market.
This creates real financial exposure: shrinking margins, seasonal revenue, and a high dependency on a small number of domestic clients.

But the truth is this:
The biggest untapped financial opportunity today is not acquiring more local clients — it’s activating existing capabilities to serve international clients without any additional investment.

Why international revenue is the biggest opportunity

Most outsourcing companies in Saudi Arabia already have:

• Strong operational teams
• Established delivery infrastructure
• Proven capabilities
• Fixed cost structures already in place

But these assets are not optimized to unlock their full financial value.

When an outsourcing provider activates an international line of business, the financial impact is immediate and significant:

1) Direct expansion in operating margins

International contracts typically yield higher margins.
Since the cost base is already fixed, each new contract increases net profit at a much higher rate than local contracts.

2) Conversion of part of the revenue into stable Recurring Revenue

Recurring revenue (RR) significantly increases the valuation of outsourcing companies — often by 2–3x compared to traditional project-based revenue.

3) Reduced financial risk from dependency on local key accounts

Diversifying across multiple international markets reduces the vulnerability associated with losing any single domestic client.

4) Improved utilization rate (Utilization)

Idle or underutilized capacity becomes revenue-generating capacity — with no new hiring or expansion costs.

5) Increased revenue per FTE (Revenue per Employee)

One of the most important indicators of financial health in the outsourcing sector.

6) Access to higher-paying international markets

Global clients often pay significantly more for outsourcing services compared to local market rates, resulting in higher and more stable profit margins.

How Hexis Insight enables outsourcing companies to unlock this opportunity

At Hexis Insight, we help Saudi outsourcing companies establish a fully operational international line of business — using the same teams, capabilities, and infrastructure they already have.

No new hiring.
No new investment.
Just unlocking unrealized potential.

We support companies by:

• Building a global-ready pricing and commercial model
• Designing clear and marketable service offerings
• Developing the operating framework (SLAs, governance, reporting)
• Crafting international positioning and commercial narrative
• Enabling the company to secure its first international client
• Stabilizing and scaling the new revenue stream into long-term RR

The result:
Higher profitability, diversified revenue, reduced financial risk, and maximized value from existing operations.

Saudi Vision 2030: A global window for outsourcing companies

Vision 2030 has not only expanded the local market —
it has opened global opportunities for Saudi companies with competitive operational capabilities.

Outsourcing providers that expand internationally today will lead the market tomorrow.

The real question is no longer:

“How do we get more local clients?”

The real question is:

“How do we transform our existing capabilities into international recurring revenue — without new investment?”

This is where Hexis Insight creates measurable impact.